• Links go to full, non-mobile site.
Follow Us on FacebookFollow Us on TwitterFollow Us on YouTubeFollow Us on LinkedIn


    Three steps to getting more listing feedback

    Buyer feedback is essential when selling a home. But too often, feedback requests go unanswered and comment boxes left empty. Asking for (and receiving) feedback doesn’t have to be difficult. Here are three tips to help you get the feedback you need with ShowingTime.

    Share it:
    Share Share Share Share

    1. Request feedback immediately.

    You’ve done the hard work of marketing your listing and have gotten multiple showings. Now it’s time to see what they thought. Showing feedback provides an essential way to coach sellers, whether feedback is positive or negative. For example, if the majority of feedback says that the price is too high, it’s the market speaking, not you. When showings are scheduled through ShowingTime, feedback requests are sent automatically on your behalf—so the listing is “top of mind” and the agent can quickly respond.

    2. Always include a photo of your listing.

    Including a photo helps the showing agent remember the listing and more importantly for you, what their buyers thought of it. Yes, the showing agent may have taken notes on each listing, but as they say, “A picture is worth a thousand words.” When you use ShowingTime to generate feedback, a listing photo is always included in the feedback request. You can upload the photo in your Listing Preferences.

    3. Only ask the questions you’ll use.

    Personalized questions always make for the best feedback and can help shed light on where your listing stands compared to others in the neighborhood. If you currently use ShowingTime, look into using their Enhanced Feedback option that comes with the ability to customize your questions. With ShowingTime, listing agents can create pre-set multiple-choice questions and answers to get them the feedback they need. Create customized feedback forms to use across all of your listings, or individually customized feedback requests for each listing. Customized listing feedback is not just more personal to the seller, but may also reaffirm that they need to fix certain things around the home.

    Without buyer feedback, home sellers won’t know what they are doing right and what they could improve upon. After all, it’s the buyer’s opinion that matters.

    Share it:
    Share Share Share Share

    1 - 5 of 5 Comments
    Lance Claiborne
    10/22/2018 12:05 PM

    Giving feedback after a showing should be a common courtesy. The same as when someone sneezes you say, "God bless you!"

    Joseph McCann
    10/9/2018 5:11 PM

    I wish the 1st request would not be sent immediately, rather 3 hours later so the agent can complete their tour & get back in front of a computer.

    Theresa E. Derderian
    8/31/2018 1:43 PM

    LOVE this reminder. Especially #3 (which is the only one that requires any effort on the LA's part, if they are using Showing Time). Thank you!!

    Dee Jones
    8/23/2018 3:37 PM

    I don't know why more agents don't just give feedback period. If the shoe were on the other foot, don't you want you seller's to know what the market thinks of their home. I get it were all busy, but it takes seconds to do it.

    Dolores A. Sell
    8/15/2018 4:13 PM

    Yes, please tell Agents not to make their first picture an interior picture. I remember, and can find the house better, with an EXTERIOR picture as the first one. Thanks! Dee Sell

    1 - 5 of 5 Comments
    How Can We Help?
    Support Center
    Mon. - Fri. 8:00 AM - 8:00 PM
    Sat. - Sun. 9:00 AM - 6:00 PM
    Phone: 1-844-55-BRIGHT
    Fax: 610-783-4699
    Email: Send us an email
    Bright MLS
    P.O. Box 37093
    Baltimore, MD 21297-3093