Help Desk Representative Creg Williams prepares to call a member.
T
he callback feature alerts you that all Help Desk Representatives are currently busy. It also tells you how many callers are in front of you, the approximate wait time and will then give you the option to either hold or receive a callback from TREND.
If you decide to receive a callback, just enter the telephone number where a Help Desk Representative can call you back, leave a brief message and hang up the phone. The callback system is designed to keep your place in line without being on the phone. It handles all calls in the order in which they are received. When it's your turn, the next available Help Desk Representative is prompted to call you at the number you entered.
Carmela Pirolli, an agent with Long and Foster Real Estate, Haddonfield, NJ, was waiting recently to talk to a TREND Help Desk Representative on the telephone, when she remembered that she was expecting a call from a client. Pirolli didn't want to give up her place in line, yet she didn't want to miss her client's phone call. She decided to request a callback by leaving her phone number and a brief message.
"I was glad I used the feature because the call I was expecting came in," Pirolli said. "After I finished with my client, the Help Desk called me back."
By using TREND's Help Desk callback feature, Pirolli was answer a telephone call from her client and, at the same time, hold her place in line when calling the Help Desk Representative. She maximized her time and gave her clients the attention they needed.