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    News

    Upcoming changes to support and billing

    As you know, we’re transitioning to Bright MLS. As part of this transition, you’ll notice changes around the beginning of April with billing and our Customer Support Center. Read on to learn more.


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    New payment system to pay your bills


    We're moving to a new payment system. The new system will be within TREND—no need for a separate login and it will offer most of the features you currently have, like: the ability to pay online, save payment methods, pay by e-check, and enroll in auto-pay.

    The new portal will be used for your upcoming TREND semi-annual bills, which will be coming in April instead of March.

    Need your old bills? Print them now!


    Your previous bills paid through our current payment portal will not be available in the new system. If you need copies of these previous bills for your records, we strongly encourage you to log into the payment portal and print them or save the PDFs to your computer prior to March 30, 2017.

    Learn how to print your old invoices here

    New contact phone numbers for Bright Customer Support


    As part of the merger of MRIS and TREND, in April, the Rockville, MD and King of Prussia, PA support teams will become one unified Customer Support Center. This means you will have new toll-free phone numbers to contact our Customer Support Center as well as the business office.

    The old number will work for a period of time. We’ll post the new number once it's live, so you can update your information.

    We’re here to help!


    Feel free to contact our Customer Support Center and we will be happy to answer any questions you may have about these upcoming changes.


    Kristin Ortiz • Communications Writer / Coordinator

    Kristin joined TREND in September 2013 as a Communications Writer and Coordinator for the Design and Communications Department. She is responsible for creating news stories and writing about ways to best utilize TREND tools in the real estate industry. Meet more TREND staff...


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    5 Comments
    1 - 5 of 5 Comments
    1
    Carolyn Mosley
    3/27/2017 1:52 PM

    Will anyone "illuminate" us subscribers how much BRIGHT will cost?

    TREND MLS
    3/21/2017 11:06 AM

    Kathy,

    I have passed your suggestion along to our team. Thank you for sharing.

    Kristin Ortiz
    TREND Communications

    Kathy Kozak
    3/20/2017 4:16 PM

    I realize you are changing systems or merging them, however, I find it most difficult to see who listed, sold, or made their listing pending with the new number system for the brokerages. Unless you know all the brokerage numbers, there is no way to gather that information when reviewing listings daily from my dashboard connections.

    TREND MLS
    3/17/2017 12:44 PM

    Raymond,

    You do not currently owe any TREND fees. Also, we do not keep your credit card information on file. The next semi-annual billing will be coming in April at which time we will have the new payment portal. At that time you will receive instructions on paying your bill.

    Kristin Ortiz
    TREND Communications

    Raymond E Rysak
    3/17/2017 12:11 PM

    I want to pay the current bill. If you have my credit card on file let me know so I know the amount charged.
    Thanks,
    Ray Rysak

    1 - 5 of 5 Comments
    1
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