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    Upcoming changes to support and billing

    As you know, we’re transitioning to Bright MLS. As part of this transition, you’ll notice changes around the beginning of April with billing and our Customer Support Center. Read on to learn more.

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    New payment system to pay your bills

    We're moving to a new payment system. The new system will be within TREND—no need for a separate login and it will offer most of the features you currently have, like: the ability to pay online, save payment methods, pay by e-check, and enroll in auto-pay.

    The new portal will be used for your upcoming TREND semi-annual bills, which will be coming in April instead of March.

    Need your old bills? Print them now!

    Your previous bills paid through our current payment portal will not be available in the new system. If you need copies of these previous bills for your records, we strongly encourage you to log into the payment portal and print them or save the PDFs to your computer prior to March 30, 2017.

    Learn how to print your old invoices here

    New contact phone numbers for Bright Customer Support

    As part of the merger of MRIS and TREND, in April, the Rockville, MD and King of Prussia, PA support teams will become one unified Customer Support Center. This means you will have new toll-free phone numbers to contact our Customer Support Center as well as the business office.

    The old number will work for a period of time. We’ll post the new number once it's live, so you can update your information.

    We’re here to help!

    Feel free to contact our Customer Support Center and we will be happy to answer any questions you may have about these upcoming changes.

    Kristin Ortiz • Communications Writer / Coordinator

    Kristin joined TREND in September 2013 as a Communications Writer and Coordinator for the Design and Communications Department. She is responsible for creating news stories and writing about ways to best utilize TREND tools in the real estate industry. Meet more TREND staff...

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    1 - 20 of 22 Comments
    Toni Battiste
    5/13/2017 10:03 PM

    I would like to know if agents will be able to get individual IDX on their individual websites for free the same as agents can get free IDX on their company provided websites. Not all companies provide their agents with websites. Thanks

    Christine Clark
    5/1/2017 4:11 PM

    Logged on to pay my Trend (Bright) bill.

    I was able to pay it, however the receipt I was able to print has very limited information as to what the $197.16 was paid for. All it says is CORE SERVICE Semi Annual Subscription Fee.

    It does not describe what the fee was for or who the fee was paid to. We need more information on the receipts to say this is a MLS subscription fee.

    5/1/2017 3:02 PM


    I will pass along your request.

    Kristin Ortiz

    5/1/2017 3:01 PM


    The new payment portal in Connect is a secure website. Your information is protected within the system.

    Kristin Ortiz

    5/1/2017 2:59 PM


    All bills are now due upon receipt. You should pay your bills immediately when you receive them in order to avoid any late fees or suspension.

    Kristin Ortiz

    5/1/2017 2:58 PM

    Donald -

    You are correct, non-REALTOR members will see an increase in their bill until they reach $53. The increase to $47 per month (thus $282 semi-annually) was made last fall. The increase to $47 was not made in 2017, nor will you see an increase in your fall bill.

    Kristin Ortiz

    Vanessa Trapp
    4/30/2017 1:34 PM

    I agree with Hugh Henry, Jr. I started in 1997 and we did not have trend and now we are paying you and the California company is paying you to allow them to farm out leads to us Realtors. Why do we need the middle man and is this why we are paying so much to allow Trend to farm our leads out, only to have them farm them back to us. Trend is getting as bad as Zillow/Trulia. Listings are farmed to them by Realtors and they farm the information out to other Realtors and charge a large fee.

    Hugh Henry Jr
    4/22/2017 10:05 AM

    I am confused. I get a listing. I put it in the MLS. I pay a fee to use the MLS. Companies in California pay a fee to extract the listings and get potential Buyers via the internet. Agents here pay large fees to said California Companies for leads. So the MLS is getting paid from both sides? And now our fees are increasing for more technology which I do not feel I need. But I assume will make it easier or better for said California Companies to get more info to get more leads to sell to Realtors in PA.... Why does the MLS not have the California Companies pay for all this new technology?

    Maria Carter
    4/21/2017 5:27 PM

    Online billing is not a secured site.

    Barbara Wagner
    4/20/2017 1:36 PM

    What is the due date on the new bill? I didn't see it anywhere.

    Donald Banaszek
    4/20/2017 9:05 AM

    Maybe I missed an update, but I read where the fee would gradually increase to $53/month for members who don't belong to a Realtor Assoc. As an appraiser I have not joined an association but looking at my bill it increased from (6 month period)$193 to $282. Is that correct at this time? Does that mean I should only expect an increase of $6/mo over the next 2 years. What happened to the freeze on fees for 2017?

    Just need clarification for budget planning purposes.

    Brett Freeman
    4/18/2017 9:55 AM

    Kristin -

    As an appraiser - I regularly export/import data from the MLS into my appraisal software/reports; as changes occur - particular to data export reports (some fields are being added, other removed... while in other fields, the names being used may have changed) - there needs to be a process to make us [individual members users] aware of such changes...

    4/10/2017 9:29 AM


    We were able to make the change Kathy requested on the Market Watch. It now displays the office name rather than the office number. I hope this helps.

    Kristin Ortiz

    Marlene Blaskevitch
    4/5/2017 2:21 PM

    I totally agree with Kathy Kozak's comment on March 20th regarding changing Realtor Offices to strictly numbers. Reading from the one-line multitude of new Listings, Pendings, Solds, etc. we have no clue what Realtor Office is responsible for the transaction. Only way to find out is to do a one-page member, which takes forever to scroll down. Our Realtor Offices are comprised of names, not numbers!

    Victoria Prodromitis
    4/3/2017 10:23 AM

    I sent a request to the helpdesk, but I will need a new W-9 form with the new MLS name and payment address. It would be great if you could provide a link to that on your website so all your clients could access it instead of having to request it.

    Patricia Cephas
    3/29/2017 4:47 PM

    Thanks, Kristin. Here's hoping that Bright is more user friendly than the last change Trend made, even after we were told that it would be less expensive because Trend no longer had to go outside for the software. What happened? (a rhetorical question?)

    3/28/2017 8:21 AM


    This consolidation has afforded us the opportunity to freeze licensee fees through 2017, so you won’t see an increase in that fee this year. By 2019, fees for subscribers of Bright who are members of a participating REALTOR® Association will transition to $35. Subscribers who are not members of participating REALTOR® Associations will pay a higher fee, $53 per month, after a similar gradual transition. This higher fee reflects and honors the risk and investment that participating Associations took to make Bright a reality.

    Kristin Ortiz
    TREND Communications

    Carolyn Mosley
    3/27/2017 1:52 PM

    Will anyone "illuminate" us subscribers how much BRIGHT will cost?

    3/21/2017 11:06 AM


    I have passed your suggestion along to our team. Thank you for sharing.

    Kristin Ortiz
    TREND Communications

    Kathy Kozak
    3/20/2017 4:16 PM

    I realize you are changing systems or merging them, however, I find it most difficult to see who listed, sold, or made their listing pending with the new number system for the brokerages. Unless you know all the brokerage numbers, there is no way to gather that information when reviewing listings daily from my dashboard connections.

    1 - 20 of 22 Comments
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