Meet TREND's Support Specialists

Joined TREND: In 2010.

Education: Bachelor's degree in criminal justice from LaSalle University; master's degree in Information Systems Management from Regis University.

Experience: Several years of support center management; and specializes in process development and process development and process improvement.

Hobbies: Working out, playing basketball and golf, reading, writing and listening to music.

In His Words: "I'm focused on utilizing the best methods for my team to meet your needs with the highest level of efficiency and superior customer service."

Joined TREND: In 2008.

Education: Working toward bachelor's degree in Information Systems at Albright College.

Designations: A+ certification with Comp Tia.

Experience: Worked in service industry and maintained second career in computer repair.

Hobbies: Playing ice hockey and die-hard Philadelphia Flyers fan.

In His Words: "I look forward to your call and finding a quick resolution to any technical issues you may have."

Joined TREND: August 2012.

Education: Israel attended Penn State University to obtain his degree.

Experience:: Israel brings 10+ years of customer service and sales experience in various industries to the TREND Support Center.

Hobbies: In his spare time, Israel enjoys making jewelry, reading, writing and teaching poetry.

In Her Words: Israel likes to keep it simple: "I love helping other people!"

Joined TREND: November 2011

Education: Attended Montgomery County Community College.

Experience: Spent 2 years as a licensed real estate agent and more than 12 years in the customer service sector.

Hobbies: For the past 5 years, Rodney has coached high school football. He also enjoys playing video games and spending time with his wonderful wife.

In His Words: "I strive to make sure that any member that I interact with is getting the same service that I expect when I am seeking help. I think that it is important to help everybody to the best of my ability and I will always go the extra mile to get your issue resolved."

Joined TREND: September 2011.

Education: AAS in Computer Forensics from the Community College of Philadelphia. Also has COMPTIA A+ Certification.

Experience: Former General Manager Chessesteaktees.com and Guacamole.

Interests: Online and Board games, comic books, working out and Star Wars.

In His Words: "When it comes to customer service, I learned all I needed to from Yoda: 'Try not. Do; or do not. There is no try.'"

Joined TREND: In 1999.

Education: Associate's degree in electro-technical engineering from UIT de Nimes, France; attended CHI Institute.

Designations: Certified HDI® Support Center Team Lead; and Microsoft A+ Certification.

Experience: Worked for various customer service industries for more than 20 years.

Hobbies: Home improvement projects, playing soccer, running and traveling.

In His Words: "My goal is to apply my 25-plus years in customer service to ensure you receive high-quality service."

Joined TREND: In 2011.

Education: PC Support certificate from Cittone Institute; working towards associate's degree in Information Technology Networking and Administration from University of Phoenix.

Experience: Worked in desktop support at Philadelphia Insurance Co. and as call center representative for ACS.

Hobbies: Writing short stories and die-hard Philadelphia Eagles and 76ers fan.

In His Words: "My job is to empower you with the knowledge you need to succeed – when using the MLS."

Joined TREND: August 2012

Education: Michelle has a Bachelor's of Science in Photography from Drexel University and an Art Teaching certification from Massachusetts College of Art.

Experience: Michelle has worked as an art educator and para-professional for students with special needs.

Hobbies: In her spare time, Michelle enjoys reading, sending real mail, visiting museums and making art.

In Her Words: "I would like to provide you with the tools to help your experience with TREND be the best it can be."

Joined TREND: September 2012.

Education: Sirron has a Bachelor's in Mass Communications and a Master's in Instructional Technology (MSIT) from Bloomsburg University.

Experience: Advantage Finance and Payroll Specialist at School District of Philadelphia.

Hobbies: In his spare time, Sirron likes to run, both for health and competitively. He also enjoys photography, reading, personal finance and he volunteers with Brothers of Omega Psi Phi Fraternity Incorporated.

In His Words: "I strive to provide top quality support services to all members, while offering excellent customer services that no other company can match."

Joined TREND: In 2007.

Education: Associate's degree in Information Technology from Penn State.

Designations: Cisco Certified Network Associate (CCNA 1-4)

Experience: Extensive experience in building and operating networks as well as working in customer service environment.

Hobbies: Working on cars, including audio components and customizing cars, electronics, kayaking and skiing.

In His Words: "As a Support Center specialist, my goal is to make certain each phone call receives a personal touch."

Joined TREND: In 2010.

Education: Attended Montgomery County Community College.

Experience: Worked in customer service industry for several years and has wealth of support center knowledge.

Hobbies: Cooking, playing hockey and spending time with family and friends.

In His Words: "I am committed to providing the best customer service and the most accurate answers to help with your everyday work."

Joined TREND: In 2006.

Education: Associate's Degree in computer programming from Reading Area Community College

Designations: Certified HDI® Support Center Team Lead.

Experience: Worked as skilled craftsman in construction industry building custom windows for new and existing homes; promoted from specialist in 2008.

Hobbies: Camping, fishing and boating.

In His Words: "My goal is to see that every member receives the highest level of service possible when they contact TREND. I believe our specialists are prepared and equipped to meet those standards, and they demonstrate that on a daily basis. I am proud of the fine work they do."

Joined TREND: In 2005.

Education: Bachelor's degree in communications from Temple University.

Designations: Certified HDI® Support Center Team Lead.

Experience: Former management experience with Target as team leader.

Hobbies: Music as he performs with his band, E Morto Cosi; and spending time with family and friends.

In His Words: "I am committed to delivering top-notch service with professional integrity and personal attention to detail."