Why am I being timed out of the MLS?

Help Topic 2918

Problem

I'm getting kicked out of the MLS while I'm entering a listing.

Reason

There are numerous reasons why you may be kicked or timed out of MLS Blue. We give you each reason and then explain the solution in the following section.

1. MLS Blue has a 90 minute session time. If there has been no activity for 90 minutes, you will be logged out of the system. You will see the message "As a security measure, we ended your TREND session after extended inactivity. When you're ready to access TREND, simply log in again."
2. Using the "Back" button in your web browser.
3. "Double-clicking" on a link. (This just means that you click the same link more than once before the page has a chance to load.)
4. You are logged into the system and another person logs on with the same account information.

Solution

1. Whenever the system detects activity, the timer will be reset. For example, clicking "Save and Continue" will not only save your work, but reset the session time.

   Ten minutes before a session times out, a pop-up window will appear, alerting you to your inactivity. Click Continue to reset your session time.

   If this warning message does not appear, you most likely have a pop-up blocker turned on. Adding TREND to your allowed pop-up sites will enable those warning pop-ups to appear.

2. The best solution is to use TREND icons to maneuver through the website.
3. Try to avoid clicking on the same link twice.
4. TREND's privacy policy strictly prohibits members from sharing log-in names and passwords. Members can delegate rights to other members. Delegate rights are rights assigned to a member by another member, allowing the designee the ability to act on behalf of the designating member. By doing this you will avoid being kicked out of the website.